Services and Process
Free Initial Consultation
The initial consultation is a 20-30 minute screening process (usually via phone) between the care manager and the concerned party or “referent”. During this call, the care manager will listen and ask questions to gain an overview of the situation, including the needs and issues of the senior and their family.
Professional consultations beyond the initial screening can be arranged on an hourly fee basis. This is ideal for those seeking more in-depth information on a specific topic or simply to review our services “in person”. Contact us regarding fees and scheduling.
Usually conducted in the senior’s residence; the assessment gathers information about the health, medications, medical providers, social/emotional, environmental and cognitive status of the senior and can be arranged so visiting family members may be present. The assessment lays an important foundation for ongoing assistance. Special rates are available to assess two individuals, such as a married couple, during the same visit.
Community Resource Referral
Often includes; but is not limited to: caregiver support, home care/hospice, skilled nursing/therapy, social activities, residential options, mental health, financial/legal referrals, and Veterans Benefits. Professional care managers are adept at identifying and accessing community resources that will enhance the overall care of the senior.
Ongoing Care Management
After the assessment, ongoing care management is often the next step to improve and ensure the health and safety of the senior and as a result, provide support to the senior’s family. These services typically include, but are not limited to: regular home visits, accompanying the senior to medical appointments, coordinating/communicating/advocating with medical providers; placing appropriate caregivers; transition/placement assistance and regular communication with the senior’s family.
“On call” for emergencies or vacation is an option as part of an ongoing contract.
For Care Management clients who have already entered a Service Agreement, The Anchorage can offer the following helpful services: e.g. shopping for personal or household items, snacks or pet supplies; pick up/delivery of prescription or OTC medications; ordering of goods/services online; mailing packages or letters; arranging hair or nail appointments, social activities with friends or visits to local senior centers or museums. This is particularly valuable for those care partners living out of the area and is offered at a lower hourly rate.